With VIP Services, in case an issue arises with a user’s Huawei P30 Pro, they will be able to avail free pick and drop service for their device across India. The company has also said that another major highlight of the services will be record speed turnaround time and “fast and best-in-class repair time.” In addition to this, the handsets will only be taken to Huawei’s VIP Customer Contact Centre for repair. In order to avail the VIP service online, customers can access the dedicated IVR/ toll-free number or book an appointment via the Hi Care App or Huawei’s website. Speaking on the VIP service feature, Tornado Pan, Country Manager (Huawei Brand), Consumer Business Group, Huawei India, commented, “Customer delight and satisfaction forms the core of our very DNA, be it in terms of product innovation or service delivery. The VIP service is yet another step on our part to provide the best-in-class service to our esteemed consumers across India. The offer is applicable for all variants of the Huawei P30 Pro devices, irrespective of the purchase method, online or retail. Also, as long as the customers have purchased the specific device model, they are eligible to avail the VIP services within the specified warranty period.” “India is a very important market for Huawei and such services are the perfect embodiment of our commitment to providing only the very best experience to the Indian market. We would like to further enhance the overall experience of our premium products with exclusive offerings like this.” he added.
We should mention that currently, VIP services are only available for Huawei P30 Pro and Huawei Mate 20 Pro (review) smartphones. All of Huawei’s exclusive service centres offer the VIP service. The company has also deployed dedicated professional support agents for its Huawei’s contact center for the VIP services. It is worth noticing that Huawei P30 Pro (review), the company’s camera-centric handset, has received a new update which has improved its cameras, in-display fingerprint scanner, audio-video synchronization and the display. The smartphone also has integrated the latest Google security patches to the security of the smartphone. Huawei P30 Pro is the first ever smartphone to come with 50X zooming capabilities in its cameras.
